Privacy policy

BACKGROUND:

Tablelands Farm to Fork and Farm to Paws is a brand of Farm2Fork Produce. We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Company Name: Farm 2 Fork Produce

Registered Business Names:

TABLELANDS FARM TO FORK

FARM TO PAWS

ABN: 70 851 460 071

Registered office: 188 Bauld Road, Jaggan QLD 4885

Email address: info@farm2fork.com.au

Telephone number: 0435 997 700

Postal Address: PO Box 1084 Malanda Qld 4885

2. What Does This Notice Cover?

This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the Privacy Act 1988 (Cth) as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the Privacy Act 1988 (Cth), you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of personal data.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten – i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business.
• Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 1.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name
• Email address
• Telephone number
• Payment information
• Billing and shipping address
• IP address
• Browser type and version
• Operating system

6. How Do You Use My Personal Data?

We will always process your personal data lawfully, fairly, and transparently. We may use your personal data for the following purposes:

• To provide and manage your account.
• To supply our products to you (this includes payment processing).
• To manage and communicate with you regarding your orders.
• To contact you via email or phone regarding customer service inquiries.
• To improve our website and services based on your preferences and usage.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your data will therefore be kept for the following periods (or its retention will be determined on the following bases):

• Personal data related to your purchase history: Retained for seven years for tax and business record-keeping purposes.
• Personal data collected for marketing purposes: Retained until you opt out or request deletion.

8. How and Where Do You Store or Transfer My Personal Data?

We store your personal data on secure servers located within Australia. If we transfer your data outside Australia, we will take steps to ensure that your data is treated just as securely as it would be under the Privacy Act 1988 (Cth).

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

• If we sell, transfer, or merge parts of our business or our assets, your personal data may be transferred to a new owner.
• We may share data with service providers who help us operate our business, such as payment processors, delivery companies, and marketing services.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or are complying with legal obligations.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can request details of that personal data. Please contact us using the details provided in Part 1 for more information.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, please use the following details:

Email: info@farm2fork.com.au

Telephone: 0435 997 700

12. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on our website, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the changes.