Privacy Policy

2. What Does This Notice Cover?

This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the Privacy Act 1988 (Cth) as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the Privacy Act 1988 (Cth), you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of personal data.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten – to ask us to delete or otherwise dispose of your personal data.
• The right to restrict the processing of your personal data.
• The right to object to us using your personal data for a particular purpose.
• The right to data portability.
• Rights relating to automated decision-making and profiling.

For more information about exercising your rights, please contact us using the details provided in Part 1.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (depending on your relationship with us):

• Name
• Email address
• Telephone number
• Payment information
• Billing and shipping address
• IP address
• Browser type and version
• Operating system

6. How Do You Use My Personal Data?

We will always process your personal data lawfully, fairly, and transparently. We may use it for:

• Providing and managing your account.
• Supplying our products to you (including payment processing).
• Managing and communicating with you regarding your orders.
• Contacting you via email or phone regarding customer service inquiries.
• Improving our website and services based on your preferences and usage.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data longer than necessary. For example:

• Purchase history: retained for seven years for tax/business purposes.
• Marketing data: retained until you opt out or request deletion.

8. How and Where Do You Store or Transfer My Personal Data?

We store your personal data on secure servers located within Australia. If transferred outside Australia, we ensure it is treated securely and in compliance with the Privacy Act 1988 (Cth).

9. Do You Share My Personal Data?

We do not share your personal data with third parties, except in cases such as:

• If parts of our business are sold, transferred, or merged.
• Service providers like payment processors, delivery companies, or marketing services.
• Legal obligations requiring disclosure.

10. How Can I Access My Personal Data?

If you want to know what personal data we hold about you, please contact us using the details provided in Part 1.

11. How Do I Contact You?

Email: info@farm2fork.com.au
Telephone: 0435 997 700

12. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on our website, and you will be deemed to have accepted the terms on your first use of our website after the changes.